Shipping, Return and Exchange
Before placing your order, please check the model of your Caselism case and make sure that it corresponds with the phone for which it is intended.
Shipping Time
All orders will dispatch within 2 Business Days. Delivery time varies depends on the form of shipping you chose.
Damaged / Defected Products
Each Caselism product undergoes close inspection before leaving our warehouse, but they could still be damaged on their way to you. If your Caselism product is damaged upon delivery, please contact us with a photo of the kit in question as soon as possible. Further instructions will be given by our customer service team, and exchange will be arranged once the returned product has reached our warehouse.
Product Return
Shipping and Custom Duty
Custom duty/ Tax is not included in the price paid during checkout.
Shipping fee and paid custom duty are non-refundable and will be deducted from the total refund amount.
Form of Refund
Refund will be processed back to your original form of payment. Actual fund arrival are subject to your form of payment and bank involved and may take up to 4 weeks to be fully processed.