Caselism FAQ's
Welcome to our FAQ, we are so happy to have you here and as part of the Caselism community.
You may find the answer to the most common questions.
GENERAL
HOW DO I CONTACT CASELISM?
The best way to contact us is to use the Contact Us tab in our webpage. Our customer service will reply your enquiry within 24hours in normal business days.
Contact via Instagram and Facebook on ordering enquiries is not recommended.
HOW PROTECTIVE IS CASELISM CASES?
Caselism's ColorLite cases provides edge to edge protection to your phone which passed 10 feet drop tests. Camera lens are well protected with our extended camera lids.
DOES CASELISM ACCEPT BULK ORDER?
CASELISM welcomes bulk order. Please contact our customer service for details.
ORDERING
HOW DO I KNOW MY ORDER IS PLACED SUCCESSFULLY?
A confirmation email will be sent to you within 15mins after you placed your order. Your order is placed successfully if you received the confirmation email.
HOW DO I CHANGE MY ORDER?
Please contact with us immediately if you would like to change your order. Order will be dispatched in 24 hours in normal business days. Any change to the order made after 24 hours may subject to extra charges on shipping and delay.
WHAT IF I DON'T RECEIVE ANY CONFIRMATION EMAIL AFTER I PLACED THE ORDER?
Your confirmation email may fall into junk mail. Please check your junk mail mailbox. If you still cannot find it, please contact our customer service and we will confirm with you whether the order is placed successfully.
WHAT PAYMENT METHODS DO CASELISM ACCEPT?
CASELISM supports all major credit cards (VISA, Master, American Express), Ali-Pay and PayPal as payment.
SHIPPING AND RETURN
DOES CASELISM SHIP INTERNATIONALLY?
We welcome customers from across the world. In case your country is not supported in our system, please contact our customer service and we will create the order for you with individual shipping quote.
HOW LONG DOES IT TAKES FOR MY ORDER TO SHIP?
All Orders usually ships within 2 business days.
HOW DO I TRACK MY ORDER?
A shipping confirmation will be sent to your email upon dispatch. The shipping confirmation contains carrier info, delivery detail and tracking number.
IS CUSTOM DUTY/ TAX INCLUDED IN THE SHIPPING I PAID?
Custom Duty / Tax is NOT included in the shipping cost. These charges, if applicable, are determined and charged by your local custom office. For further details of charges, please contact your local Customs office directly.
WHAT IS CASELISM'S RETURN POLICY?
Please visit our return policy page at www.caselism.com/return